Head of Cargo HKG & Taiwan (M/F) in Zürich

Scope of duties

• Set Swiss WorldCargo focus in HKG based on divisional strategy and regional needs and potentials.
• Exceed given/agreed (revenue/cost) budget targets.
• Maintain and exceed the quality leadership in customer service and yield premium in the market.
• Lead and develop the Swiss WorldCargo team in SHA by coaching and empowerment.
• Secure highest Security, Safety and Quality standards.
• Assure pioneer position for smooth processes and customer care.
• Promote and Safeguard Swiss WorldCargo’s products positioning and contribution from/to HKG.
• Optimise FWB and eAWB penetration and web based tools.
• Maintain and develop further optimising business opportunities relationship with local LCAG and LHG passage units.
• Support Head of Cargo Far East in the implementation of the agreed regional strategy, introducing new tools, developing staff, reviewing processes and in change management.

Your Responsibilities will include:

• Anticipate and be well informed and updated about market news, inform and react accordingly.
• Increase penetration and production of special products and other yield premium potentials (VAL, XPS, VUN, CEL).
• Visit forwarders and shippers to maintain and enlarge current business share and portfolio and assure their cooperation and coordination with team and head office departments.
• Define the Yearly Sales Plan, support reviews, reach goals and implement corrective actions.
• Refine yearly focus by monthly/weekly/daily priority setting with the team to adopt to market and regional needs.
• Secure measures to reach assigned budgets on a monthly basis and initiate actions whenever/wherever needed.
• Ensure correct communication flow with internal and external partners.
• Develop deputy position and define a development plan per staff member.
• Set ambitious goals to the organization and to each individual staff. Secure their individual development with a coaching plan and empowerment.
• Assure consistant feedback culture in the team.
• Delivery weekly forecast and reporting, assign deputy when absent. Meet and minute regularly for correct and spread information flow…
• Monitor customer’s production via CARIS and take corrective measures whenever needed.
• Monitor Yield development by O+D weight break and customer adopt capacity attribution and pricing accordingly.
• Promote all available sales channels, mainly direct sales (phone, fax, email) GF-X and eBooking.
• Represent Swiss WorldCargo whenever requested (events, exhibitions, forums, meetings).
• Constant monitoring of assigned targets (own, staff and country).
• Secure the usage and update of the new CRM tool to be introduced by 4Q9.
• Drive out of CSS results (Customer Satisfaction Survey) implementable corrective actions.
• Represent SWISS values in leadership by motivating and stimulating the Team and be recognized as a strong and fair leader.
• Perform the yearly profile discussions and bring in constant feedback culture for growing the staff in the agreed development areas.
• Arrange/Run regular Quality and Security meetings with the handling agents based on the monthly station check sheets. Monitor station Quality results.
• Plan and assure proper transition in changes in the team (retirements, changes).
• Cooperate closely with all internal departments, with superior, CSG departments and support reports/surveys.
• Cooperate closely with local LCAG organization.
• Visit regularly and assure information flow with departments in Zurich and local Passage organisation.
• Support procurement with handling and trucking tenders.
• Support customers’ tenders.
• Ensure Market-conform pricing within guidelines.
• Steer and control indoor and outdoor sales activities.
• Supervise and assist GSA in Taiwan.
• Ensure proper accounting and claim handling.
• Ensure that all awbs are correctly and promptly accounted. Arrange that verification desk is maintained on a daily basis.
• Arrange local meetings with ops and Sales. Participate in regional meetings or other required meetings.
• Stimulate FWB and eAWB penetration.
• Implement local procedures.

Basic education/training

• University diploma is desirable, High School Diploma with extensive leadership is acceptable.
• IT applications: MS office.

Further education/training

• Initial Sales training.
• Advanced Sales Training.
• SwissWorx Training.
• Business Intelligence Training.
• Profile Training for Cadre.
• Leadership Trainings.
• Swiss Dynamix Training.

Language skills

• Fluency in spoken and written English and Mandarin.

Professional experience

• Very good experience in the air cargo industry (forwarder, airline or both).
• Sound sales and marketing know-how.
• Practice multicultural sensibility.
• Experience in Leadership.

Other skills

• Strategic and structured approach.
• Strong communication, presentation and negotiation skills.
• Open minded and positive attitude.
• Ability to think global on a higher level and transfer into local thinking and implementation.
• Personal Integrity.
• Setting an example as a Team leader and motivator.
• High degree of flexibility and resistance to stress.
• Takes ownership and lead easily in newly assigned projects and tasks.
• Target oriented.

Competences

Competencies / powers

• Revenue & Cost Budgets responsibility for Hong Kong and Taiwan.
• Lead / Supervise Staff and dedicated staff in Hong Kong.
• Sign / Approve invoices as per Regulations.
• Delegation for other stations if needed.

Official reporting lines / information channels

• Head of Cargo Hong Kong & Taiwan will report directly to the Head of Cargo Far East.

Deputy appointment

• Not applicable.

Quality accountability

• Adhere to budget cost goals/structure.
• Adhere to Quality standards.
• Yearly CSS (Customer Satisfaction Survey).
• Monitor monthly Station Quality check sheet.
• Monitor Accounting Quality, especially verification desk.

*CV required.

*Company will not provide relocation assistance