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Internship in Inflight Service (all genders) in Zürich

Wir setzen viel daran, dass aus Detail Detailliebe wird, aus Qualität Gastgeberqualität, aus Nationalität Internationalität, aus Abwechslung Abwechslungsreichtum, aus einem Job ein Erlebnis und aus SWISS eine Welt voller Inspiration.

Jobbeschreibung

Our Inflight Service team is responsible for the development, adoption and monitoring of the whole range of products and services that are offered aboard the SWISS aircraft fleet. This includes all the inflight food and beverages, all materials (tableware, comfort items etc.), all the service flows and procedures and all the corresponding information and instruction for our cabin personnel. Our inflight products and services are adopted for all our flights all over the world, and are constantly monitored and further enhanced as part of our quality assurance process. Our prime objective in all these activities is to provide all our customers with a unique SWISS inflight experience.

Our Zurich-based Product Development Onboard & Lounge Services team devises and develops new product and service concepts for the Lufthansa Group, which consists of SWISS, Lufthansa and Austrian Airlines. These range from new products that are designed to generate ancillary revenues to further additions and enhancements to our lounge and on-board products and services for our premium guests.

Your responsibilities

  • Helping to manage and monitor our product-related life-cycle projects
  • Devising internal and external communications for our inflight service products
  • Providing product information and instructions for our cabin crew members
  • Coordinating product-related and crew events (to present and introduce new products)
  • Analyzing crew reports and accompanying and evaluating test flights
  • Helping to organize and conduct crew workshops
  • Supporting Lufthansa Group-wide product development in devising new concepts
  • Benchmarking and evaluating on-board and lounge services trials
Your profile
  • Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in marketing, tourism or hotel management
  • Preferably some airline experience
  • Very good spoken and written command of English and German, French is an advantage
  • Good MS Office skills
  • Pronounced interest in service and gastronomy
  • Confident manner with both internal and external partners
  • Creative and solution-minded working approach

The details

Workplace: Zurich Kloten

Internship duration: 6 months

Employment level: 100%

Salary:
CHF 2,500.- gross per month with a Bachelor’s Degree / Advanced Federal Diploma of Higher Education
CHF 3,000.- gross per month with a Master’s Degree

Starting date: 1. November 2019 or upon agreement

Veröffentlicht am

28-02-2024

Extra Informationen

Status
Inaktiv
Standort
Zürich
Jobart
Praktikum
Tätigkeitsbereich
Transport / Logistik / Fahrer / Kurier, Personalwesen / HR
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein