Cargo Training and Continuous Improvement (all genders) in Zürich

Swiss WorldCargo is the airfreight division of Swiss International Air Lines (SWISS). Headquartered at Zurich airport, Swiss WorldCargo offers a comprehensive range of logistics solutions for transporting any type of cargo including high-value and care-intensive consignments to some 130 destinations in over 84 countries. Its extensive network of air cargo services is supplemented by daily truck connections between key business centers. As a reliable and innovative service provider within the Lufthansa Group, Swiss WorldCargo is committed to consistently delivering ‘SWISS quality’ to its airfreight customers.

The unit Cargo Training & Continuous Improvement is responsible to define and manage the training philosophy within Swiss WorldCargo. We design and lead a wide range of business specific trainings for all functions within Swiss WorldCargo. Furthermore, our team initiates, coordinates and drives continuous improvement measures, i.e. KAIZEN and Station Health Checks.

Your Duties

• Define, implement and manage business driven in-house education and learning material for Swiss WorldCargo.
• Develop & produce detailed training syllabus, content and material appropriate for the targeted audience using the optimal method (classroom, web based training, tutorial, webinar).
• Conduct trainings (scheduled and adhoc) and manage course administration.
• Provide support and guidance to the outstations for all training related requests including LMS support.
• Collect, describe, analyze and structure continuous improvement requests from the different Swiss WorldCargo departments.
• Identify potential weaknesses and translate the findings into corrective action plans and continuous improvement measures.
• Produce, maintain and manage Swiss WorldCargo’s continuous improvement rolling action plan.
• Participate at Kaizen workshops and Station Health Checks

• Bachelor or Master degree or commercial education with several years of experience in the airline or transportation industry
• Trainer education or work experience as trainer / instructor
• Excellent presentation and communication skills
• Analytical skills and the ability to derive measures for improvement
• Advanced computer knowledge (MS Office, Adobe suite, Articulate storyline)
• Self-motivated with entrepreneurial spirit and enthusiasm
• Outgoing, pleasant personality
• Independent worker
• At ease to act in an international and multicultural business environment
• Ability to deal with conflicts and unforeseen situations
• Fluent in English and German written and oral

Details

Type of contract: CLA CH

Employment level: 100%

Department: Swiss WorldCargo 

Work place: Zurich, Kloten

Starting date: 1. January 2020 or upon agreement