IWC Manufacture & Museum Ambassador (m/w/x - 10-20%) in Schaffhausen

For our guest relations team at our headquarters in Schaffhausen, we are looking for a

IWC MANUFACTURE & MUSEUM AMBASSADOR (M/W/X – 10-20%)

As an IWC Manufacture and Museum Ambassador you are responsible for the international guests visiting our manufacture center and museum or connecting with us privately through our Virtual Tours. Taking them through the world of IWC's watchmaking, you will convey IWC's traditional history and the craftmanship and passion behind our timepieces. You will thus make a significant contribution to emotional customer loyalty and to the sale of our watches.

Start: Immediately or upon agreement

Duration: Permanent

KEY RESPONSIBILITIES:

IWC Manufacture Center Experiences

• Entertain our international guest groups (press, end customers, etc.) with a half-day or full-day tour exploring our headquarters and manufacture center in English and German (in other languages if required)
• Host a one-hour interactive virtual manufacture center tour in English and German (in other languages if required)
• Manage situational preparation before guest arrival and tidying up of the premises after tours

      IWC Museum Experiences

• Hosting our international guest groups for museum tours in English and German (in other languages if required) including possible Saturday groups
• Operations of tours as well as situational preparation before the guest arrival and tidying up of the premises after tours
• Admission management of museum guests and daily cash desk settlement

      Other Key Responsibilities Include,

• Innovate and assist with the continuous improvements of our IWC Experiences
• Getting to know our guests personally and with close communication to the office team, going the extra mile where possible to make their experience unforgettable
• Ensure compliance with all safety precautions in accordance with internal guidelines across all experiences

YOUR PROFILE:

• Passionate about the watch industry and motivated to learn and participate in-depth trainings on the processes at IWC, as well as flexible with their availability
• Natural storyteller with a flair for presentations and customer centricity, both digitally and physically. Background in hospitality or sales is an advantage but not a requirement
• Strong media knowledge whilst also being comfortable and willing to appear on camera
• Excellent language skills in German and English

WE OFFER:

IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.