As one of the As one of the leading global luxury goods companies, Richemont comprises 18 Maisons. Each Maison functions as an international business with a small family feel.
Based at Roger Dubuis Headquarters, the CRM and Digital Assistant is in charge of coordinating CRM and Digital projects.
CRM and Digital are priority areas of development, hence a fast pace and exciting opportunity.
Your main missions:
- E-CRM: newsletters production and development of international clients communications (content, tools,…).
- Conciergerie: ensure a highly qualitative daily maintenance by handling the online requests and liaising with markets.
- Responsible for CRM reporting.
- Analysis of the client database, with the objective to provide key learnings, insights and actionable recommendations to HQ and local teams.
- Clientelling Programs coordination and implementation with Retail team.
- Coordination with local markets of all CRM related incoming requests (Guarantee Extension Program, content,..).
- WeChat: posts and campaigns coordination with China team and our agency.
- Digital projects follow up for Social Media, Website publishing, Copywriting and Reporting.
- CRM and Digital trends benchmark in order to proactively propose innovative solutions.
Profile
- Fluent English and French.
- Full proficiency in Office especially with Excel and PowerPoint. HTML a Plus.
- Previous internship in Marketing / CRM/ Direct Marketing / Digital desired.
- Organized, proactive, reactive, strong coordination and organization skills needed.
- Appeal or first experience with luxury and watch industry (Haute Horlogerie).
- Digital Native, constantly updated on CRM and Digital trends.
- Copywriting competencies (English).
20-03-2024
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