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Internship IT Support - Basel

Tally Weijl ist ein Modeunternehmen, das seinen Sitz in Basel, der Schweiz hat. Weltweit ist Tally Weijl in mehr als 35 Ländern vertreten.

Jobbeschreibung

Deine Aufgaben

Support:

  • Onsite or remote support for our Business users (1st & 2nd level - incidents and requests)
  • Prepare workspaces (computer, mobility devices) for Office users
  • Handle incident and request tickets. Escalate to higher level of expertise when needed.

 

Operations:

  • Maintain standards: workspace image and associated software
  • Maintain and document the Knowledge Base articles
  • Train our Service Desk and organize the knowledge sharing
  • Manage the software and packages deployment solution (Landesk)
  • Maintain the standard image for central deployment
  • Test hardware, system and application. Benchmark vendors
  • Active participation in projects and meetings (Office 365, Citrix, Data permissions and Data classification, Digital Workspace, Collaboration and Agile Organisation)
Dein Profil
  • IT passionate and new technologies (Workspace, mobility)
  • High customer orientation
  • Experience with Microsoft products , Mac IOS systems and Citrix environments
  • Experience with software distribution & packaging solutions such as LanDesk, SCCM, MDM
  • Excellent communication skills (verbal and written)
  • Good command of English (written and spoken) is required. German highly appreciated

Veröffentlicht am

29-02-2024

Extra Informationen

Status
Inaktiv
Standort
Basel
Jobart
Praktikum
Tätigkeitsbereich
Verkauf / Retail
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein