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Customer Service Agent Cargo in Zürich

Wir setzen viel daran, dass aus Detail Detailliebe wird, aus Qualität Gastgeberqualität, aus Nationalität Internationalität, aus Abwechslung Abwechslungsreichtum, aus einem Job ein Erlebnis und aus SWISS eine Welt voller Inspiration.

Jobbeschreibung

Swiss WorldCargo is the cargo division of Swiss International Air Lines Ltd. Our focus and strategy is clearly based on high-added-value products and intensive care solutions. Swiss WorldCargo offers a wide airfreight network with over 120 destinations in more than 80 countries.

The Swiss WorldCargo sales team with interfaces to forwarders, providers and internal competence centers is looking for a new team member with good negotiation skills and strong ability to convince. You will take care of customer needs such as booking requests, complaint handling, offers and provide transportation solutions in order to maintain current and develop potential business.

As a team member within a lean sales organization, we aim to use synergies and be utmost productive. Swiss WorldCargo counts on your reliability, flexibility and willingness to listen, share information and new ideas and go for the extra mile. You will have an important role to maintain current business, to create additional activities and added value solutions within a very dynamic environment and increasing air cargo competition. Besides our existing customer service centers in Geneva and Basel, the customer service center in Zurich takes care of the main part of business export flows covered by the most important Swiss export industries in the area of the Swiss plateau / Mittelland and the South of Switzerland.  The office service hours are from Monday-Friday 07:30-18:30, covered by four daily shifts.

You will find an open company culture fostering creativity and energy to define short-term sales promotions and other sales measures together with the local team members.

 

Your Duties

  • Perform bookings and re-bookings
  • Inform/advise customers about general rules and regulations in the air cargo business
  • Generating revenue by promoting Swiss WorldCargo worldwide Network and service solutions (products)
  • Develop and secure current and potential business
  • Perform and follow up short term sales activities such as offer special rates upon spot requests
  • Conduct operational supervision of special shipments
  • Conduct post shipment activities; e.g. written statements
  • Find short term transportation solutions with providers such as ground handling agents, unit load device suppliers, local trucking companies
  • Coordinate import handling issues and monitor special import shipments with local interfaces
  • Coordinate claims and complaints handling with team and interfaces
  • Participate in local team meetings
Your profile
  • Business school level or adequate education in Air cargo / Forwarding Industry
  • Proven, successful experience in sales activity
  • Very good language skills German (spoken and written), English (fluent spoken and written)
  • Good MS office user knowledge
  • Work effectively with others and be a team-oriented person
  • Critical thinking and problem solving skills
  • Solution oriented thinker and ability to master difficult and challenging situations

 

Details:

Type of contract: CLA

Employment level: 80%

Department: Swiss WorldCargo 

Work place: Zurich Airport

Starting date: 1st June 2019 or upon agreement 

Application deadline: 15 March 2019


Veröffentlicht am

28-02-2024

Extra Informationen

Status
Inaktiv
Standort
Zürich
Jobart
Praktikum
Tätigkeitsbereich
Transport / Logistik / Fahrer / Kurier, Personalwesen / HR
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein