Wir setzen viel daran, dass aus Detail Detailliebe wird, aus Qualität Gastgeberqualität, aus Nationalität Internationalität, aus Abwechslung Abwechslungsreichtum, aus einem Job ein Erlebnis und aus SWISS eine Welt voller Inspiration.
At SWISS and the Lufthansa Group we believe Customer Service is as a key differentiator in the Customer Experience. In this unit of the Customer Service department we use new methods of work like agile project management and cross-functional teams to become more customer oriented.
Our mission is to make the customer service experience as smooth and personal as possible. With modern technologies like NLP (natural language processing) and machine learning we strive to better understand our customers as well as to develop new and digital ways to simplify our Customer services.
By continuously improving our services, introducing new channels or self-service options we further aim to steadily enhance the efficiency and the consistency of the services we provide. Since customer service essentially plays a role wherever the customer comes into contact with our company, we also work together with a wide range of further units within our organization.
Your responsibilities
Details
Workplace: Zurich Kloten
Internship duration: 6 months
Employment level: 100%
Salary:
CHF 2,500.- gross per month with a Bachelor’s Degree / Advanced Federal Diploma of Higher Education
CHF 3,000.- gross per month with a Master’s Degree
Starting date: January 15, 2020
25-03-2024
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