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Distribution Provider Service Management (80-100%, all genders) in Zürich

Wir setzen viel daran, dass aus Detail Detailliebe wird, aus Qualität Gastgeberqualität, aus Nationalität Internationalität, aus Abwechslung Abwechslungsreichtum, aus einem Job ein Erlebnis und aus SWISS eine Welt voller Inspiration.

Jobbeschreibung

The Lufthansa Group (LHG) Distribution Provider Service Management is based in Zurich and reports to the Lufthansa Group Head of Distribution Provider Service Management. Distribution Provider Service Management develops and manages support services for distribution providers to ensure LHG compliance with LHGs distribution standards and to foster LHG’s leadership in NDC (New Distribution Capabilities). The team ensures the establishment, active management and functional enhancement of LHG’s relationship to new and existing technology providers in the field of distribution (e.g. Amadeus, Sabre, Farelogix. Travelfusion).

Your Duties

  • Technical Key Account management for global Aggregators, system providers and travel technology providers
  • Setup and further development of strategic partnerships with providers and evaluation of joint developments
  • Activate management of provider portfolio and landscape definition to ensure maximum and efficient reach of LHG offers in 3rd party channels
  • Screening and selection of potential travel technology providers in order to optimize and extend the LHG distribution solutions and services offer; scouting of market trends
  • Implementation and certification of LHG Direct Distribution (NDC) Solutions by new Travel Technology Providers
  • Ensure delivery of travel technology providers (solutions and services ) in projects and daily operations
  • Influence travel technology providers functional development roadmap to increase benefits for LHG solutions at efficient cost ratio 
  • Technical support of distribution providers and agencies accessing LHG distribution APIs
  • Management and improvement of Support processes for Agencies and Travel Tech Providers in alignment with 1st, 2nd and 3rd level support functions.
  • Performance of business process analysis
  • Transformation of business needs into requirements, systems specifications and technical specifications
  • Support developing concepts for distribution solutions in cooperation with other internal stakeholders such as LHG Solutions, IT
  • Preparation of KPIs for the achievement of key performance targets by provider
  • Monitoring and enforcement of contractual agreements (invoices, SLAs, quality delivery)
  • Project management for strategic projects
  • Revision of the day-to-day progress of the project(s) and release initiatives with regard to time, budget, scope and quality, providing all time high quality integration support
  • Performance of business process testing and testing of new functionalities. Co-ordination of test planning with internal stakeholders such as IT and providers     
Your profile
  • Master or equivalent in Business Administration, Business Informatics or IT
  • Experience in Business / IT alignment, Project Management and/or Key Account Management and / or Support Management
  • Relevant knowledge and experience with Travel Distribution Eco System is an asset
  • Strong ability to breakdown concepts into operations planning
  • Significant experience managing providers of business-critical functions
  • Strongly developed sense of responsibility, high level of commitment and ability to work under pressure
  • Experienced in program and project management
  • Experience in business process analysis
  • Strong analytical skills
  • Strong communication skills
  • Ability to work across functional lines
  • Fluent in English / German would be an advantage
  • High willingness to travel



Details

Employment level: 100%

Department: Commercial

Work place: Zurich, Kloten

Starting date: February 01, 2020

Application deadline: February 14, 2020


Veröffentlicht am

28-02-2024

Extra Informationen

Status
Inaktiv
Standort
Zürich
Jobart
Praktikum
Tätigkeitsbereich
Transport / Logistik / Fahrer / Kurier, Personalwesen / HR
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein