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Customer Service & Administration Agent (all genders)  in Zürich

Wir setzen viel daran, dass aus Detail Detailliebe wird, aus Qualität Gastgeberqualität, aus Nationalität Internationalität, aus Abwechslung Abwechslungsreichtum, aus einem Job ein Erlebnis und aus SWISS eine Welt voller Inspiration.


As Customer Service & Administration Agent your tasks will be:

  • Sell & promote efficiently Swiss WorldCargo products & capacities at the highest yield possible.
  • Ensure optimal Customer Service based on Swiss WorldCargo Vision and Quality Standards.
  • Optimize flights/trucks scheduled out of BRU and LUX as well as organize optimal workflow.
  • Answer phone calls and team mail box according to Local Service Agreement (phone calls within 4 rings and emails within 30 minutes).
  • Manage and clean queues & customer Service activities including: Tracing, Irregularity letter, Flight offload irregularity handling and re-protections, Flight/Truck dispo & FBL (2), DG pre-checks and KEY customer dedication.
  • Manage bookings, quotations & Adhocs considering bi-weekly CAT levels/capacity forecast.
  • Inform sales executive about low-trends and underperformance.

The Customer Service & Administration Agent meets the following requirements:

  • Proficient English, Dutch and French written and spoken, German is an asset.
  • Knowledge of MS-Office Products, Web tools, Internet.
  • Enthusiasm for the airline industry, airline experience is an asset.
  • Team-player, high initiative & motivation.
  • Service skills & telephone handling.
  • Structured mind set & ability to work under time pressure.
  • Belgian citizenship or permanent residency and work permit for Belgium.
  • Experience in Customer Service or Inside sales is an asset but not a must.
  • Willingness to travel domestic/international for trainings and events if required.

*CV & Cover letter required.

*Company will not provide relocation assistance.

*We first provide a one-year contract and after a positive evaluation the contract will be changed to an indefinite contract. 

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