Facility Support – Intern
Essential Duties and Responsibilities
The Facility Intern is directly accountable for the following typical activities:Promotes high level of satisfaction among Facility team members and The Client users by promptly responding to their service requirements.Provides administrative support to the Facilities Management Team.Ensures compliance with the Jones Lang LaSalle Best Practice, policies and procedures.Assists the Facilities Team in developing a close working relationship with all the vendors under his/her control to ensure that they fully understand The Client culture.
Additional duties and ResponsibilitiesWork with the Facilities Team to assist with various tasks essential to the operation of the building.Carry out building walkabouts/tours to identify and raise work orders for issues that need to be fixed.Prepare, create, update and cancel purchase orders.Health & Safety – perform quarterly safety checks to ensure that the workplace is kept clean and tidy.Resolve customer issues in a friendly and co-operative manner with politeness and courtesy.Proactively keep list of self-identified and share with relevant supplier for fixing and follow-up until root cause identified and corrected.Convey and maintain a high level of professionalism at all times while providing extraordinary customer service.
Key Performance Measures
User satisfaction scores and comments reflect end-user productivity, and continuous improvement.
Proactive updates; always closes the loop; recognizes who the right players are and keeps them informed; commercializes change and celebrates success.
Key Performance Indicators
Uninterrupted site operations, No KPI/CPI outages.
Compliance with Health and Safety legislation
Skills/CompetenciesExcellent communication skills – ability to identify key persuaders and represent data/results in highly impactful ways.Result-orientation.Ability to deal with ambiguity and seek guidance when necessary.Ability to work under pressure and within deadlines.Ability to self-manage, balancing multiple priorities and customers.Self-motivation and pro-activeness.Good knowledge of Word for Windows, Excel, PowerPoint.Filing, sorting, data management and general organization skills.Fluent English and French spoken and written language.
No experience needed, this position is suitable for a student interested in learning and working in Facility Management.
Able to work in Switzerland.
Is this You?You enjoy and excel working in a fast-paced environment.Your detailed oriented to deliver results timely and with the highest quality.You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.At JLL you are expected to think “WE”. Everyone in the organization is part of the team!You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.You are a change agent who lives JLL’s core values, including: ethics, teamwork and excellence.Working with and for people is your passion!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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