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Retail Training Manager - South Europe (m/f/x - 100%) in Schaffhausen

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!


To support our Retail Training Team we are looking for a:




Reporting to the EMEIA Managing Director and functionally to the IWC Department Manager International Training, the Retail Training Manager is responsible for the organization and implementation of trainings to retail teams, offering training and consulting services to boutiques and managing related projects. The trainer will cover all of IWC’s Southern European markets including Iberia, France,Italy, Greece, Turkey, Israel, Belgium and the French speaking part of Switzerland and will be based at our headquarters In Schaffhausen, Switzerland.



  • Assessing the level & needs of training in collaboration with the Market Brand Director and his team.
  • Setting up with all stake holders an annual training program.
  • Delivering coaching sessions in boutiques of her/his network, animates training sessions to develop sales skills and to increase client experience and sales.
  • Organizing and conducts medium and large-scale training seminar at market level
  • Offering 360° Retail consulting services to selected boutiques including analysis of Sales KPIs, boutique operations and CRM implementation
  • Ensuring implementation of HQ-led initiatives at points of sale
  • Active contribution to the development of new training concepts and respective content



  • At least 3 years of experience in retail or hospitality industry, preferably in a luxury segment
  • Open, communicative personality combined with a holistic business mindset
  • Great presentation and public speaking as well as interpersonal skills
  • Extensive selling experience and skills
  • Good project management skills
  • Open for travelling within Southern Europe at least 70% of their time with the permanent desk being located in Schaffhausen
  • Fluent language skills are required in the following: English and French are a must, additional Spanish and Italian knowledge are an advantage



IWC offers a challenging working environment: the company’s roots are in Switzerland,

but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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