stelleninserat

Internship After Sales Specialist (60-100%)

Would you like to take a look behind the scenes of the after-sales service of a dynamic e-commerce company and actively contribute to customer satisfaction and service quality? We offer you the opportunity to gain practical experience, take on responsibility and become an essential part of our dedicated team. Support us in continuously improving the customer experience after purchase and work with us to optimise our processes.

Your main tasks

As an After Sales Specialist intern, you will take on the following tasks and responsibilities:

Your main tasks

• Processing customer returns
• Processing customer enquiries and complaints
• Recording and documenting customer feedback
• Coordinating replacement deliveries and refunds
• Carrying out quality checks on returned products
• Recording and categorising products
• Maintaining and updating databases and documents
• Communicating and coordinating with internal departments in Business Operations
• General administrative support

Your profile

• You may have gained initial experience in areas such as after-sales or customer service, but it is not mandatory
• You are characterised by a structured, independent way of working and problem-solving skills
• You have very good written and spoken German; English skills are an advantage but not essential
• You are motivated to learn and develop in a dynamic environment
• You enjoy working behind the scenes and are able to add significant value to the team even without direct customer contact
• You have sound IT skills
• You are precise and detail-oriented in your work, with a focus on quality
• Reliability and adaptability are among your strengths

We offer

• Insights into a growing e-commerce company with continuous opportunities for development
• The opportunity to gain practical experience in after-sales service and contribute your own ideas
• A pleasant working environment and an open corporate culture that values cooperation and appreciation
• Diverse challenges and numerous development opportunities
• Flat hierarchies and short decision-making processes
• Opportunities for professional and personal development
• Flexible working hours

Über uns:

Digt is a fast-growing company in the e-commerce sector. We identify, activate and maintain communities and are constantly finding new ways to create added value for our partners. In this context, we develop and operate several online platforms in Switzerland: Brands for Employees is our leading solution for employee benefits, Brands for Students reaches all students at universities and technical colleges, we operate the Weeklydeals portal for Swiss cantonal banks and their customers, and we are also behind the Super Deals on TWINT and the special offers on Lunch-Check.

Are you interested?