Permanent contract

Glion Institute of Higher Education (GIHE, in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor's and Master's degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Responsibilities:

• Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
• Provide IT support according to the Best Practices in place and the Service Management framework
• Track all support needs and resolution in the Service Desk ticketing system
• Identify, escalate and follow-up incidents / requests
• Install and upgrade PC hardware and software
• Support audio and video equipment in classrooms and conference rooms / remote teaching
• Setup and configure new hardware through Intune
• Keep track of equipment / consumable spares and maintain hardware inventory
• Maintain the inventory system up to date
• Install and manage miscellaneous hardware drivers and equipment
• Follow-up on IT repairs with suppliers and keep students/employees informed
• Create and maintain knowledge base documentation
• Troubleshooting basic network problems
• Testing updates / patches before the production rollout
• Deliver specific training to staff and students (induction)

Profile and experiences:

• IT Technician apprenticeship / CFC or equivalent
• ITIL knowledge is a plus
• Sense of ownership, accountability, and prioritization
• Flexibility skills (time, priorities)
• Complete availability during specific periods of the school schedule (check-in, bank holidays)
• Excellent judgment, attention to details, customer oriented
• Good English and French knowledge (in written and verbal)
• Driving license, a plus