IT Support Working Student

Jobbeschreibung

IT Support Working Student

Company: COLAS RAIL SWITZERLAND

Job Location: DALLIKON, CHE

Type of Contract: Apprenticeship

Posting Start Date: 17/06/2026

Job Description:

Tasks & Responsibilities

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
• Install, configure and maintain workstations, laptops, printers and mobile devices
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
• Maintain clear and accurate documentation and knowledge base entries

Skills

• Strong service orientation and good communication skills
• Structured, reliable and solution-oriented working style
• Interest in working in an international environment and willingness to learn

Profile

• First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
• Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
• German mandatory and English or French
• Degree in Information Technology, Computer Science or a related field

If you have identified a challenge for your career and meet the required conditions, please send us your application and CV via LINK.

Information at a Glance

Extra Informationen

Status

Offen

Ausbildungsniveau

Hauptschule

Standort

Dällikon

Jobart

Nebenjob/Wochenendjob

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein