IT Application Business Analyst (80-100%) in Zürich

SWISS Technics is responsible for the technical maintenance and safety of the fleet. In today’s digital age, a variety of specialized software applications are utilized in daily operation – for example, maintenance tasks are no longer captured in a logbook but instead, they are entered in a tablet. As part of the Application Management S/T team, you are responsible for the support of innovative software solutions. Furthermore, you act as a main contact within SWISS Technics for providing project support to implement new digital solutions. Your workplaces are the SWISS offices in Kloten as well as the aircraft hangar and you closely collaborate with team colleagues, SWISS IT, end-users as well as suppliers on a day-to-day basis.

Your Duties

• Shape the Technics application landscape by participating in digitalization projects and supporting the implementation of new tools and processes
• Analyze business requirements and write specification for new functions of existing applications
• Roll out new functions including testing, configuration and documentation
• Define together with Business Units specification for interfaces between core applications (e.g. AMOS) and other systems
• Identify application and hardware usability shortcomings and initiate improvements and/or trainings
• Coordinate and control the release of software updates and other IT changes with SWISS IT and suppliers
• Handle user-tickets in OTRS and provide feedback to end user
• Administer and support various software applications used in Technics, e.g. FlyDocs, AVIATAR
• Manage user access rights and permissions in accordance with defined standards
• Collaborate with end users, SWISS IT and suppliers in troubleshooting and resolving complex application, network and other IT-related issues

Degree in IT-Administration or similar

• Experience with Microsoft and Apple hardware and operating systems within a networked environment
• Experience in working with large datasets
• Proficient in use of MS Office applications
• Rapid acquaintance with complex IT system landscapes
• Good knowledge of economics and business administration
• Strong problem-solving abilities, analytical skills and technical aptitude
• IT Security know-how advantageous
• Aircraft maintenance know-how advantageous
• Aviation experience advantageous
• Eager to learn and acquire a detailed understanding of SWISS Technics processes
• Good verbal and written communication skills adapted to target audience
• Good command in both spoken and written English
• Good command in spoken German

 

Details:

Type of contract: Cadre

Employment level: 80-100%

Department: Technics

Work place: Zurich, Kloten

Starting date: upon agreement

Application deadline: April 22th, 2019