Internship in Technical Documentation in Zug

Within the Global Customer Support (GCS) organization, the CPS (Centralized and Point-of-Care Solutions) & SIS (Solution Integration & Services) Core Lab Documentation Department provides user and service documentation for various Roche diagnostic analyzers, workflow solutions and IT software and applications. The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Service Manuals, Host Interface Manuals and award-winning User Assistance.

Your main tasks would include:

• Writing and updating end User Documentation and Service Documentation in English for Roche instruments and software while respecting project requirements and documentation standards

• Planning, developing, organizing and editing operational procedures for user and service documentation

• Independently collecting information required to produce the documents

• Cooperating closely with service personnel, trainers, developers, and other subject matter experts

• Organizing documentation reviews by subject matter experts, and implementing their input

• Ensuring that quality targets, timelines, and regulatory requirements are respected

• Managing localization projects (for software and documentation) in close collaboration with software development and country organizations

Ideally, you fulfill the following criteria:

• You are currently enrolled as a student or have recently graduated (within the last 12 months), preferably with a major in informatics or in a related field

• Excellent spoken and written command of English (native speaker or equivalent level).

• You are a committed, reliable and independent team player

• Ability to quickly learn complex technical concepts and make them easily understandable in text or visual form (pictures or videos)

• Strong teamwork skills, with a taste for active daily involvement in multi-functional project teams.

• Flair for communication in an international environment

• Familiarity with IT software, laboratory systems, and their interfaces is a plus

Start date: February 2019

Workload: 100%

Duration: 12 months

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Tags: ROiTEC, ROiDIG, ROiCS

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